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Shipping Policy


 Shipping within the U.S.

Orders for shipments within the U.S. will be processed within 2-4 business days from the order date as orders are made per order.  Business days include Monday through Friday and exclude certain holidays. Please allow an additional 2-3 business days for USPS Ground shipments and 1-3 business days for USPS Priority Mail shipments.

 Shipping charges will be processed with your order and charged at the time of purchase. Eligibility for free shipping is accounted for before taxes and after all voucher and discount codes are applied. Purchases of gift certificates do not count towards the free shipping offer.

 As a California corporation, Popofshay is required to collect local and county sales tax for all orders shipped within California. 

 Shipping Outside the U.S.

 Delivery times are estimated to be 10-21 business days, but please note that delivery time may vary substantially depending on time spent in customs.

 The recipient of the shipment is responsible for any taxes, customs duties and fees that may be applied by the destination country. Popofshay shall not be responsible for any problems encountered with delivery due to customs procedures or clearance. We may provide certain order, shipment, and product information, to our international carriers or to customs or postal authorities, in order to facilitate customs clearance and comply with local laws. For example, for gifts, customs authorities require the value of the gift item to be stated directly on the package. You also understand that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.


 Shipments sent by Carrier can be tracked by visiting their websites and entering the tracking number sent in the email confirming your order's shipment. It may not be possible to track orders shipped to an address outside the U.S.

 "Undeliverable" / Invalid address

 All returns received are immediately processed and refunded accordingly for the item received.  If our courier returns an order that is determined “undeliverable" due to refusal of delivery or an incorrect address being supplied at the time the order is placed, the customer will need to contact our customer service department for a resolution at . Please keep in mind, that it is the buyer's responsibility to provide an accurate address for shipment.

 *  For the purpose of this policy, the term "incorrect address" includes but is not limited to missing suite, apartment, building numbers, incorrect street, city, or state names, or any other missing or incorrect information that causes the order to be deemed undeliverable.

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